Shipping policy


Last updated : 1July 2026

At The Designers Net (TDN), we provide a secure, end-to-end luxury sourcing and delivery service. All items are dispatched directly from TDN Amsterdam via UPS Global Express.

The TDN Premium Guarantee
• DDP Service: All Duties & Taxes Included in your final price.
• 100% Insured: Every shipment is fully protected from TDN to doorstep.
• Visual Verification Upon Request: we provide live photos/videos of your specific item before dispatch.

Timelines
• Dispatch: Most orders are processed and shipped within 3-5 business days since the order placed.
• Transit Time: Once you receive your UPS tracking number by email notification, delivery typically takes around 5 business days to reach your doorstep.
• Note: Okinawa Main Island(Naha)and Yaeyama Islands(Ishigaki)of Japan may require additional  transit time.

Regional Information Requirements
To ensure seamless customs clearance, please provide the following information based on your location:
• United States: For orders valued at $2,500 USD or more, US Customs requires a Social Security Number (SSN). More information about Official CBP Reference https://www.help.cbp.gov/s/article/Article-1073?language=en_US
• South Korea: A Personal Customs Clearance Code (PCCC) is mandatory. More infornation about Apply UNIPASS https://unipass.customs.go.kr/per/persIndex.do
• Japan: Please provide your full name and address in both Kanji and Roman letters.

Lost or Stolen Packages: Sovereign Protection Protocol

Every international allocation is routed via our highly secured, fully insured Global Express framework, requiring a Direct Signature upon delivery for your absolute peace of mind. In the rare event that courier tracking indicates "Delivered" but the physical parcel remains unreceived (potential Driver Deviation or an Invalid Release), please follow this clear, step-by-step guidance. We are fully prepared to support you through every stage.

Step 1: Notify TDN via Email
Please contact our concierge desk at info@thedesignersnet.com within 48 hours of the delivery timestamp. Sharing your order details immediately allows our audit team to log the transit interruption and prepare your insurance file in our back-end registry.

Step 2: Call Local UPS
Please call UPS directly to initiate a formal Driver Follow-Up or Denial of Signature investigation. When speaking with the agent, you may simply state: "The tracking indicates delivered, but the sign-off does not belong to me or my household. The package has not been received. I request that a "Driver Follow-Up / Denial of Signature" investigation be initiated."

Step 3: Obtain a Claim Approved Status or Denial Letter
Following their internal review, requested documentation will be issued by UPS to define the case:

  • Carrier Error Acknowledged: If UPS confirms a misdelivery or unauthorized release, they will issue a formal Claim Approved certification.
  • Carrier Dispute: If the driver maintains correct delivery, UPS will reject immediate liability and issue a formal Denial Letter, advising law enforcement verification.

Step 4: Forward the Gathered Information to TDN
Please submit the documents obtained from the carrier to our support desk:

  • For UPS Approved Claims: Simply forward the UPS approval notification directly to us.
  • For UPS Denied Claims: Kindly present the UPS Denial Letter to your local police department to obtain an official Police Report with a valid Report Number (verifying unauthorized signature or local theft). Please forward both the Denial Letter and the Police Report to TDN.

Step 5: TDN Coordinates the Insurance Clearance
Upon receiving your completed document set from Step 4, our compliance desk will take full charge of the process. We will immediately submit these verified hard evidences to our corporate insurance underwriters to clear your compensation path, shielding you from any complex corporate paperwork.

Step 6: Final Restitution and Asset Settlement
Within 10 business days of receiving the verification set, TDN will execute full financial restitution or initiate a priority replacement shipment of your order, strictly based on your personal preference.

Privacy-First Customs Protocol (USA Orders) since 1 July 2026
For orders requiring an SSN ($2,500+), we offer two submission methods since 1July 2026:
Concierge Handling (Standard DDP): You provide the information to our secure audit desk, and we manage the entire clearance process for you.
Direct Client Submission：Our standard service is Full DDP, where we handle everything. However, to respect your data privacy, we offer a Flexible DDP Option. If you prefer not to share your SSN with us, you can manage the data submission directly with UPS. While we still cover all duties and taxes, the responsibility for the data accuracy and clearance timing shifts to the client under this specific privacy request.

Liability Confirmation for Direct Submission

Please be advised that if you choose Method 2 (Direct Client Submission):

Responsibility for Accuracy: The client assumes full responsibility for the accuracy and timeliness of the data provided to customs/UPS.

Delays & Errors: TDN is not liable for delivery delays, customs holds, or administrative errors resulting from direct client-carrier communication.

Parcel Rejection: In the event that a parcel is rejected or returned due to a failure in direct client submission (e.g., incorrect SSN or missed deadlines), the client will be responsible for all associated return shipping fees and re-stocking costs.